Mount Isa Mines Rodeo PRIVACY POLICY
1. About this policy
Mount Isa Pro Rodeo Ltd, trading or operating as Mount Isa Mines Rodeo (we, us or our), respects the privacy of ticket holders, attendees, volunteers, competitors, parents and guardians, vendors, contractors, sponsors, donors and community members.
This policy explains how we collect, hold, use and disclose personal information in connection with planning, promoting and operating Mount Isa Mines Rodeo. We aim to handle personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles where they apply, and otherwise as a matter of good privacy practice.
2. What is personal information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. Some information, including health information, is sensitive information and receives additional protection.
3. Personal information we may collect
Group or activity Examples of information
Ticket holders and attendees Name, email, telephone, ticket type, order details, accessibility requests and communications.
Volunteers Contact details, availability, skills, role preferences, clothing size, emergency contact and relevant safety or health information supplied with consent.
Competitors and participants Contact and entry details, age or category, club or association, performance results, emergency contact, parent or guardian information and relevant health or safety details.
Vendors, stallholders and contractors Contact details, business details, ABN, insurance, licences, site requirements and compliance information.
Sponsors, donors and partners Business and personal contact details, agreement details and communication history.
Safety, security and incidents Incident details, witness information, medical or first aid information, images and reports.
Media and communications Photographs, video, audio, livestream footage, interview details, consent records and social media interactions.
Website and systems Device, browser, IP address, form submission, cookie and analytics information where used.
4. How we collect personal information
• directly from you when you buy a ticket, submit a form, register, volunteer, compete, apply as a vendor, subscribe, contact us or attend the event
• from a parent, guardian, team, club, association, employer or authorised representative
• from our ticketing, payment, form, email, venue, security, photography and technology providers
• through incident, first aid, insurance or safety processes
• from publicly available sources or social media where appropriate and lawful
Where practical, you may contact us anonymously or using a pseudonym for general enquiries. We may need your identity where it is impracticable to provide the service otherwise, including ticketing, refunds, competitor registration, volunteer rostering, incident management or legal compliance.
5. Why we collect, use and disclose personal information
• process ticket purchases, admission, transfers, refunds and enquiries
• provide event, weather, safety, schedule and operational updates
• coordinate volunteers, competitors, vendors, contractors, sponsors and partners
• manage safety, security, first aid, emergency response, incidents and insurance
• publish draws, programs, results, awards or participant information where relevant and notified
• produce and publish event photography, video, media, livestreams and historical records in accordance with our notices and consent practices
• improve future events, systems, customer service and community engagement
• send marketing where permitted and provide an unsubscribe facility
• meet legal, regulatory, venue, funding, accounting, audit and insurance requirements
6. Ticketing and payments
Ticket sales are processed through Flicket Australia Limited Partnership (ABN 50 104 997 967). Payments are processed through Stripe. Full payment card details are handled by the relevant payment provider and are not intentionally stored by us.
We may access ticket orders, attendee lists and transaction reports where reasonably required for admission, reconciliation, support, refunds, fraud prevention, safety or dispute management. We limit exports and access to authorised people.
7. Sensitive information, health information and children
We may collect health, accessibility or other sensitive information where it is reasonably necessary for safety, participation, first aid, an incident or another notified purpose. We seek consent where required and restrict access to people who need the information for that purpose.
The Privacy Act protects personal information regardless of age. When a child or young person may not have capacity to understand and consent, we seek consent or involvement from a parent or guardian as appropriate. We use particular care with children’s contact details, health information and featured images.
8. Photography, filming and livestreaming
Photography, filming and audio recording may occur at Mount Isa Mines Rodeo for event operations, safety, media, livestreaming, promotion, reporting and historical records. Identifiable images may be personal information.
We provide notices through ticket terms, our website and event signage. We generally seek express consent before publishing posed, featured or close-up promotional images where reasonably practicable, particularly for children. General crowd or incidental footage may still capture attendees. Concerns can be raised with event staff or admin@mtisarodeo.com.au.
9. Who we may disclose information to
• ticketing and payment providers
• website, forms, cloud storage, email, IT and communications providers
• venue operators, event contractors, accreditation, gate, security and safety personnel
• medical providers, emergency services, insurers, legal advisers and relevant authorities where necessary
• clubs, associations, governing bodies or results services where this is part of the notified activity
• photographers, videographers, media and streaming providers in accordance with event notices and consent practices
• sponsors or partners only where the disclosure is notified, reasonably expected, authorised or separately consented to
We do not sell attendee or volunteer contact lists. We do not give sponsors personal contact details merely because they sponsor the event unless a lawful basis and clear notice or consent applies.
10. Overseas storage or disclosure
Some service providers may store or process information outside Australia. Our likely overseas locations are NOT APPLICABLE. Providers that may involve overseas handling include NOT APPLICABLE. We review provider terms and take reasonable steps appropriate to the circumstances before using them.
11. Marketing and event updates
We may send operational messages that are necessary to manage your ticket, volunteer role, competitor entry, vendor application or event safety. We send promotional communications only where permitted. You can unsubscribe using the link in a message or by contacting admin@mtisarodeo.com.au. Unsubscribing from marketing does not prevent necessary operational or transactional messages.
12. Website, cookies and analytics
Our website and ticketing pages may use cookies, analytics and similar technologies to operate the site, process ticket sales, improve event communications, measure website use and support security. These tools may collect device, browser, IP address, ticketing session and usage information. You can manage cookies through your browser settings, although some ticketing functions may not work properly if essential cookies are disabled. Where we use third-party analytics or marketing tools, we aim to configure them in a limited and reasonable way and explain their use in our Privacy Policy.
13. Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Measures may include access restrictions, unique accounts, multi-factor authentication, secure cloud storage, limited printed lists, confidentiality instructions, provider review, backups and secure disposal.
No system is completely secure. Please contact us promptly if you suspect that information connected with the event has been lost, misdirected or accessed without authority.
14. Retention and disposal
We retain personal information only while it is reasonably required for the purpose for which it was collected, event administration, safety, insurance, accounting, legal or audit requirements. When it is no longer required, we take reasonable steps to destroy or de-identify it. Retention periods vary according to the record and applicable obligations.
15. Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Contact admin@mtisarodeo.com.au. We may need to verify your identity and may refuse or limit a request where permitted by law, in which case we will explain the reason where required.
16. Privacy complaints
Please send a privacy concern or complaint to the Privacy Contact using the details below. Include enough information for us to understand the issue. We will acknowledge the concern, investigate it and communicate an outcome within a reasonable period. If the Privacy Act applies and you are not satisfied, you may be able to complain to the Office of the Australian Information Commissioner.
17. Data breaches
We maintain a response process for actual or suspected loss, unauthorised access or unauthorised disclosure of personal information. Where the Notifiable Data Breaches scheme applies, we will assess and notify eligible data breaches as required.
18. Changes to this policy
We may update this policy to reflect changes to the event, providers, systems or law. The current version will be available at https://www.mountisarodeo.com.au/ and will show its effective date.
19. Contact us
Field Details
Privacy contact Event & Operations Manager
Organisation Mount Isa Pro Rodeo Ltd
Email admin@mtisarodeo.com.au
Telephone 0448473014
Postal address 19 Marian Street, Mount Isa, QLD, 4825, Postal: P.O.Box 596, Mount Isa, QLD, 4825
